We offer a simple and convenient way to return all or part of your order.
Please provide the following information:
- The Order Reference Number
- Details of the item(s) you are returning
- Reason(s) why you wish to return the item(s)
- If the item is damaged or incorrect please also provide photos.
The Petku Team will be in touch within 24 hours of receiving your inquiry. You may be asked to provide additional information or photos of any damaged items.
Once your return has been approved, you will be given a Return Number. We will not accept any returned items without an approved Return Number.
We will advise you on how best to return your items to us.
If a refund is due, we will arrange this upon receiving the returned item(s).
- Can I return items that have been opened and used?
- How many days do I have to return my items?
- Can I just mail you the unwanted items?
- What items are not eligible for returns?
- The items I received were damaged or faulty, can I get a replacement or refund?
- What if I was sent an incorrect item?
- Do items need to be in original packaging?
- Do I need to pay for shipping to return the item?
- When and how will I receive my refund?